FAQ / Contact
Customer Email Contact: shop@zubymusic[dot]com
How long does it take for items to to be delivered?
Items in stock will be dispatched within 2 working days (normally next day). Standard delivery for orders in the U.K. takes 2-4 business days. International orders usually take 5-12 days to arrive, depending on the destination and customs processing.
What shipping method do you use?
Both U.K. and international orders are shipped via Royal Mail.
How much does shipping cost?
All U.K. orders are shipped free. There is no minimum spend. The price you see is the price you pay.
International shipping costs depend on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “Update Total” button. *Please note: Orders shipped outside of the U.K. may be subject to regular customs duties and fees levied by the destination country.
How do I know what size to order?
Please refer to the guidelines below:
T-shirts, Hoodies & Sweatshirts (chest size - to fit)
S - 34-36''
M - 38-40''
L - 42-44''
XL - 46-48''
XXL - 50-52''
What forms of payment do you accept?
We gladly accept major credit and debit cards such as Visa, MasterCard, American Express and Discover, all processed through Stripe. We also accept PayPal. Both Stripe and PayPal offer maximum security for online purchases.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Will you notify me when you release new merch or restock a current design?
What is your return policy?
Our goal is 100% customer satisfaction. Please email us if you have any problems with your order.
If you change your mind about your purchase, please return the unused goods to us within 14 days of receipt and we will offer you an exchange or refund.
- All items must be returned in a sellable condition
- CDs must be returned unopened
- The cost of returning the item to us is your responsibility
- All Freesound Audio headphones are sold with a 14 day hassle-free money-back guarantee and standard manufacturer warranty (repair or replacement) of 1 year from the date of purchase.
Any other questions? Please email shop[at]zubymusic[dot]com